Sample document · Example tech company
Employee support guide
Maya Patel · Team manager
Fictional sample. These are the saved manager entries used in the Crux demo.
Report a problem
For a problem with a work tool, use the problem report template: what happened and what you expected; the steps to repeat it; a screenshot, device, and browser. Send the completed report to the IT help channel.
Sign in to a work tool
If you cannot sign in to a work tool, try Forgot password with your work email first. If that does not help, send IT the tool’s name, the error message, and when it happened. Never share your password.
Write your weekly team update
Post your weekly update in the Team updates channel by Friday at 3 pm. Use three sections: Done (what you finished), Next (what you plan to do), and Blocked (where you need help).